RETURNS POLICY

Ensuring your satisfaction is our top priority at Zayian. We stand behind the quality of our products and strive to make your shopping experience seamless.


RETURNS


Our return policy spans a period of 30 days. Should 30 days elapse from the date of delivery to your address, we regret to inform you that we won't be able to offer a refund or exchange.


To qualify for a return, the item must remain in its original condition and packaging.


Kindly ensure you provide an email receipt or any other proof of purchase to facilitate the return process.


Refunds 


Upon receiving and inspecting your returned item, we'll promptly send you an email to confirm its receipt. Subsequently, you'll receive notification regarding the approval or rejection of your refund.


If approved, the refund will be processed and credited back to your original method of payment.


Late or Missing Refunds


Please allow for some processing time before your refund is officially posted. If two weeks have passed without receiving your refund, kindly reach out to us at contact@zayian.com for assistance.


Exchanges 


Within the 30-day period, we'll gladly replace items that arrive damaged or defective. Should you require an exchange for the same item, please email us at contact@zayian.com.


Shipping


To initiate a return, please contact us at contact@zayian.com for a return address.


Please note that you are responsible for covering the shipping costs associated with returning your item. Shipping expenses, including those incurred for initial delivery and returns, are non-refundable.


Shipping times for exchanged products may vary depending on your location.


For added peace of mind, consider opting for a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.


For any inquiries regarding returns, please don't hesitate to reach out to us at contact@zayian.com. Your satisfaction is paramount, and we're here to assist you every step of the way.