Shipping policy

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Shipping and Delivery Policy


This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms:

At Zayian.com, we strive to ensure that your orders are processed and delivered to you in a timely manner. Our shipping and handling time consists of two components:

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Shipping and Handling Time:

1. Processing Time:
- Our dedicated team works diligently to prepare your order for shipment. Processing typically takes between 2 to 7 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly extended, but rest assured, we're doing our best to get your order to you as quickly as possible.

2. Delivery Time:
- Once your order has been processed and shipped, delivery times will vary depending on your location and the shipping method selected at checkout. On average, delivery can take between 4 to 12 business days. Please note that unforeseen circumstances such as customs delays or inclement weather may impact delivery times.

Please keep in mind that these estimates are provided as a guideline, and actual shipping and delivery times may vary. Once your order has been shipped, you will receive a confirmation email along with tracking information to monitor the progress of your delivery.

If you have any further questions regarding shipping and handling, please don't hesitate to contact our customer support team. We're here to assist you every step of the way!

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

ESTIMATED HANDLING TIME

The estimated handling time for orders varies depending on the products selected:

  • Sinks: Our sinks typically require 3 to 4 days for handling.
  • Faucets and Accessories: These items are ready to ship immediately upon ordering.
  • Bathtubs: Bathtub orders may take up to 4 weeks to process and prepare for shipment.

If you have any further questions regarding handling times or shipping, feel free to contact us at contact@zayian.com.

Fulfillment Address:

208, HANGAR1 RDC ,QUARTIER INDUSTRIEL SIDI GHANEM RTE DE SAFI 40000 MARRAKECH.


Expedited Shipping Fees

We also offer expedited shipping at the following rates:

Shipping Method
Shipping Fee


DHL/UPS
DHL / UPS / FEDEX / Aramex
3 - 7 Business Days

 Free


If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free __________ shipping is valid on international orders.
For information about customs process:
  • Email contact@zayian.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.zayian.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: contact@zayian.com

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